1. Introduction
55rr (referred to hereinafter as "55rr", "we", "our", or "the platform") is an online gaming and betting platform in Bangladesh. We believe that protecting the privacy of our users is one of our most important responsibilities.
This Privacy Policy ("Policy") describes how 55rr collects your personal information, the purposes for which that information is used, who it may be shared with, and what rights you have regarding your information. By using the 55rr website, you are accepting the terms of this Privacy Policy.
If you do not agree with any part of this Policy, please refrain from using the 55rr platform. We also encourage you to read our Terms and Conditions, which are linked to this Policy.
2. What Information We Collect
55rr collects user information in various ways. The different categories of information are described in detail below:
2.1 Directly Provided Information
When you register on our platform or use our services, you are required to provide the following information:
- Full name and date of birth
- Active email address
- Password (stored in encrypted form)
- Documents required for identity verification (copy of national ID card or passport)
- Payment account details for financial transactions (bKash, Nagad, or Rocket number)
2.2 Automatically Collected Information
When you use the 55rr website or app, the following information is collected automatically through technical means:
- IP address and device identifier number
- Browser type, language, and version
- Operating system information
- Date and time of access to the platform
- History of pages viewed and links clicked
- Total duration of the session
- Cookies and local storage data
2.3 Transaction and Gaming Information
When you deposit, withdraw, or play games on 55rr, records of the related financial transactions, betting history, and bonus usage are stored. This information is used primarily to ensure financial security and responsible gaming.
3. Use of Collected Information
55rr uses collected personal information only for legitimate and specific purposes. The main reasons for using the information are outlined below:
- Account Management: To complete the registration, login, and identity verification process.
- Financial Services: To process deposit and withdrawal transactions and verify information.
- Customer Support: To respond to your questions, complaints, or requests and to provide assistance via 24/7 live chat.
- Security and Fraud Prevention: To identify unauthorized access, fraud, or suspicious activity.
- Responsible Gaming: To analyze patterns of excessive play and take protective measures when necessary.
- Legal Compliance: To store and report information under applicable laws and regulations.
- Platform Improvement: To analyze user experience and improve the quality of services.
- Promotional Communications: To inform you about offers, bonuses, and updates, subject to your consent.
4. Sharing Information with Third Parties
55rr does not sell your personal information or share it with third parties at will. However, information may be shared in certain specific circumstances:
4.1 Service Provider Partners
Necessary information may be shared with selected technology partners for payment processing (bKash, Nagad, Rocket), technology infrastructure, cybersecurity, and customer service management. These partners operate under strict confidentiality agreements and may not use the information beyond 55rr's instructions.
4.2 Legal Obligations
We may be legally required to provide information in response to a valid order from a competent court or government authority, legal process, or investigation. In such cases, we will provide only the information that is legally required.
4.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer involving 55rr's business, user information may be transferred to the new entity. You will be notified in advance in such circumstances.
5. Cookies and Tracking Technologies
55rr uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — they are used to maintain login sessions, verify security, and save language preferences. Without them, 55rr will not function properly.
5.2 Analytics Cookies
Which pages are visited most, how much time users spend, and which features are used most — this information helps improve the quality of the service.
5.3 Cookie Controls
You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some important features of the platform to not work properly.
6. Data Security Measures
55rr applies industry-standard security measures to keep your personal and financial information secure:
- SSL Encryption: All data transfers on the platform are secured through 256-bit SSL encryption.
- Data Encryption: Passwords and sensitive information are stored in encrypted form.
- Access Control: Only authorized staff have access to specific information on a need-to-know basis.
- Regular Security Audits: The platform's security measures are regularly reviewed and tested.
- Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access attempts.
- Two-Factor Verification: An additional verification layer exists for sensitive operations.
Please remember, however, that no method on the internet is completely secure. We are committed to ensuring the highest level of protection, but it is not possible to guarantee completely impenetrable security.
All data secured with 256-bit encryption
Continuous security monitoring and protection
Transparent data use policy and fair play
7. Data Retention Period
55rr retains your information only for as long as it is necessary. Retention periods are noted below:
- Active Account Information: Full information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, information is retained for a specified period, taking into account legal obligations and the possibility of dispute resolution.
- Financial Transaction Records: May be retained for an extended period in accordance with applicable financial and tax regulations.
- Communication History: Records of customer service-related communications are retained for a specified period.
Once the specified period has ended, information is securely deleted or anonymized.
8. Your Rights Regarding Your Information
As a user of 55rr, you have the following rights regarding your personal information:
Right to Access
You have the right to request information about what data we are storing about you.
Right to Rectification
If your account contains incorrect or incomplete information, you may request that it be corrected.
Right to Erasure
The right to request deletion of your personal information in certain circumstances.
Right to Restrict Processing
The right to request that processing of your information be restricted in certain circumstances.
Right to Data Portability
The right to receive your information in a structured, commonly usable format.
Right to Withdraw Consent
The right to withdraw your consent to promotional communications at any time.
To exercise any of the above rights, please contact us at [email protected] or submit a request via 24/7 live chat. We will respond to your request within a reasonable time.
9. Protection of Minors' Information
55rr is only for individuals aged 21 or older. We do not knowingly collect or process any personal information from anyone under the age of 21.
During the registration process, we verify the date of birth. If we are informed or have reason to believe that a minor is using our platform, the relevant account will be immediately suspended and any collected information will be deleted.
If parents believe their minor child has registered on our platform, please contact us at [email protected].
10. Changes to the Privacy Policy
55rr reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified by email.
- A notice will be displayed on the platform for significant changes.
Continued use of the platform after the updated policy is published will be understood to mean that you have accepted the new policy. If you do not agree with the policy changes, please close your account and inform us at [email protected].
11. Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, you can contact us through the following:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We will endeavor to respond within a reasonable time after receiving your request. Complex matters relating to data protection may take a little more time to respond to.